Retry & Cancel Runs

From the History page, you can take actions on Work Orders and Runs depending on their current state. Use Retry to re-execute completed work orders, or Cancel to remove pending runs from the queue.

Available Actions by Work Order State

Work Order State	Available Actions
Pending (runs waiting in the queue)	Cancel
Running	None
Final states (Success, Failed, Crashed, Killed, Exception, Lost, Cancelled, Rejected)	Retry, Retry from

Selecting work orders with mixed states

When you select multiple work orders with different state categories (e.g., some pending and some failed), both Retry and Cancel buttons will be disabled. Select only work orders in the same state category to use bulk actions.

Retry a Work Order

Did a step in your workflow fail? Looking to resync historical data? Whatever the reason, watch the below video tutorial (or see link) to learn how to rerun your Workflow.

Retry via History page

To rerun your Workflow from the History page:

1. Locate your failed Work Order (use the search bar or filters, if needed)
2. Collapse the Work Order to view related Runs
3. Click rerun next to the Step that you want to rerun the workflow from. Choose the first step to start from the beginning, or a later step to rerun the workflow from that step onwards.
4. This will create a new Run related to the same Work Order. Check the Status to see if this Run successfully completed the Work Order.

Retry via Inspector view

To rerun your Workflow from the Inspector page:

1. Locate your failed Work Order (use the search bar or filters, if needed)
2. Collapse the Work Order to view related Runs
3. Click inspect next to the Step that you want open up in the Inspector view for further troubleshooting.
4. This will open up the Inspector view so that you can see the Input and Output of the failed Step. You can make edits to the custom logic, as needed, in the Editor panel.
5. When ready to retry the workflow against the same Input, click Rerun from here. This will create a new Run for the same Work Order. Go to History page to check the Status to see if this Run successfully completed the Work Order.
6. If you prefer to create a new Work Order (instead of retrying the same Work Order), you can click the dropdown next to "Rerun from here" and instead choose Create New Work Order.

Cancel Pending Runs

If runs are stuck in the queue or were created by mistake, you can cancel them. Cancelling moves runs from available to cancelled and updates the corresponding work order status from pending to cancelled. See Status Codes for more on what each status means.

There are several ways to cancel:

• Cancel all runs for a work order: Click the action button on a pending work order row in the History page to cancel all of its pending runs.
• Cancel a single run: Click the cancel button next to an individual run item, either in the run list or on the run detail page.

Runs that start before confirmation

If a pending run begins executing between the time you open the cancel confirmation dialog and the time you confirm, that run will not be cancelled. Only runs still in the queue at the moment of confirmation are affected.

Bulk Actions

You can act on multiple work orders at once by selecting them via checkboxes on the History page:

• Bulk Cancel: Select work orders in the Pending state, then click the Cancel button to cancel all pending runs across the selected work orders.
• Bulk Retry: Select work orders in a final state (e.g., Failed, Crashed), then click the Retry button.

Bulk action buttons are only enabled when all selected work orders share the same state category. Selecting work orders with mixed states (e.g., some pending and some failed) or selecting only running work orders will disable all action buttons.